Safety and Security Ambassador

United States·Little Rockmid

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Quick Summary

Requirements Summary

High School, GED, or formal educational equivalent Experience in Security and/or a Hospitality role in a customer service role. Must be at least 18 years of age. Knowledge, Skills,

Technical Tools

Other

01/01/2027

Regular

University of Arkansas for Medical Sciences

Requirements

~1 min read

High School, GED, or formal educational equivalent
Experience in Security and/or a Hospitality role in a customer service role.
Must be at least 18 years of age.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Make a meaningful difference with every welcome. As a Safety and Security Ambassador at UAMS, you’ll help create a safe, welcoming, and supportive environment for patients, families, visitors, and staff.

Reporting to the Supervisor of Safety and Security, you’ll provide hospitality and assistance at locations throughout campus, including information desks, ICU and surgical waiting rooms, the NICU, PRI, the emergency department, outpatient areas, and building entrances. Assignments may also include cart transportation, concierge services, the discharge lobby, and the WPRCI after-hours desk.

Whether greeting visitors, helping families find their way, or supporting someone during a stressful moment, your kindness and attentiveness will shape their UAMS experience. You’ll also monitor your assigned area for safety and security concerns and promptly report issues to your supervisor or the UAMS Police Department.

Ability to understand and follow basic instructions and guidelines.
Excellent interpersonal and communication skill
Strong customer service skills
Computer proficiency is required.
Perform work safely, following all company policies and procedures
Monitor work area for safety and security concerns.

Responsibilities

~2 min read

→Welcome patients, families, and visitors with a friendly, professional approach. Provide directions, help locate patients, and assist with appointment information.
→Issue and update inpatient visitor badges and record visitor check-ins and check-outs using the Guest Tracking System, supporting around-the-clock visitor services.
→Operate the Mitel telephone system to answer inquiries and connect callers with the appropriate departments.
→Staff intensive care unit entrance desks and partner with nursing staff to communicate and enforce visitation policies.
→Drive the courtesy cart along designated routes to help patients and families reach their destinations.
→Access Epic to verify and share appointment details with patients. Direct rescheduling requests to the appropriate department.
→Protect patient information and follow all confidentiality and security requirements for accessing, using, and disclosing protected health information.
→Listen to visitor concerns, document complaints accurately, and forward them to the Supervisor of Safety and Security for follow-up.
→Promptly communicate incidents, equipment or pager problems, security concerns, and telephone directory updates to the Department of Public Safety.
→Assist patients with entering and exiting vehicles, keep arrival areas stocked with wheelchairs, and proactively offer help to those who need assistance.
→Complete clerical tasks and accurate computer entries, follow verbal and written instructions, and provide desk coverage in a busy environment.
→Monitor surveillance cameras and weapon detection system areas. Report suspicious activity to Safety and Security Officers, the Supervisor of Safety and Security, and/or the UAMS Police Department.
→Work a flexible schedule as needed to maintain hospitality coverage and carry a UAMS pager or phone when required.
→Complete cross-training to provide coverage across assigned positions and service areas.
→Perform other duties as assigned.