Access Coordinator II - Cancer Institute (GONC)

• High School, GED, or formal educational equivalent 
• Two years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology is required.

• Experience in registration, billing, or scheduling in a healthcare environment.

• Patient scheduling: Coordinate new patient consultations, follow-up appointments, and oncology-related procedures.
• Referral coordination: Process referrals, obtain medical records, and ensure required clinical documentation is available.
• Insurance verification: Verify benefits, obtain prior authorizations, and resolve insurance-related barriers to care.
• Patient communication: Answer calls, assist with appointment questions, and provide clear information about scheduling requirements.
• Care coordination: Collaborate with oncology providers, nurses, and multidisciplinary teams to support continuity of care.
• Medical records management: Maintain accurate patient demographics, appointment details, and documentation in the electronic health record.
• Problem resolution: Address scheduling conflicts, referral delays, and other issues affecting patient access.
• Confidentiality and compliance: Protect sensitive patient information and follow HIPAA regulations and organizational policies.

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.