10d ago

Customer Experience Associate

Client Site - Aus - Adelaidemid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Job TitleCustomer Experience Associate Job Description SummaryJob Description SummaryAs a Customer Experience Associate,

Technical Tools

Customer SupportCustomer Service Representative

Job Title

Customer Experience Associate

Job Description Summary
As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

Job Description

About the Role

~1 min read

Meet and greet visitors proactively in a timely manner
Manage reception services to ensure a positive customer experience
Announce arrival of guests;
Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
Accountable for workplace operations
Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
Ensure locker and parking data integrity is maintained
Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

Strong reception or hospitality / customer service background
Professional verbal and written communication skills
Ability to multi-task
Able to demonstrate a common sense approach to problem solving
Minimum completion of Higher School Certificate

What We Offer

~1 min read

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

✓Being part of a growing global company;

✓Career development and a promote from within culture;

✓A Supportive and flexible environment;

✓A workplace which promotes diversity and inclusion in everything we do.