Journal Manager-1026-CHN-207

As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you'll spot problems before they happen, putting solutions in place to improve the journal publication process. 

• →Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers 

• →Completing tasks and re-plan issues in Elsevier’s workflow management system, ensuring accurate and timely status reporting 

• →Preparing standard or custom reports as needed to society editorial offices and journal publishers 

• →Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction 

• →Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules 

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

• Be fluent in English (oral and written) and have excellent all-round communication skills 
• Have solid organization, planning and change management skills 
• Show an aptitude for proofreading and excellent attention to detail 
• Be proficient in Microsoft Excel, PowerPoint, and Word. 
• Have a Bachelor’s degree in English, communications, journalism or related field of study 
• 5 years + Experience in a customer service role 

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.