Sales Clerk (Grad)

Sales Clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales Clerks are expected to provide excellent customer service, be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. This position requires the ability to provide customer service in all areas of the store.

Organizational Status
Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.

Work Performed

Sales Clerk duties include:

• Assists customers by helping to locate and select products, answering inquiries (verbally or in writing) giving product demonstrations or providing product suggestions and accepting, recording, processing and filling special orders and/or requisitions;
• Proactively engages with customers to meet their needs and promote bookstore offerings;
• Operates point-of-sale terminal or invoicing equipment and accurately processing payments while safeguarding cash, other financial transaction material and protecting personal information;
• Processes online orders including picking merchandise and completing the sales transaction;
• Checks inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures;
• Creates effective merchandise displays, stocking shelves and ensuring orderliness and attractiveness of stock layout;
• Prepares merchandise for sale as instructed;
• Recommends price mark-downs for supervisor's approval;
• Operates a computer terminal to access and input information as required;
• Maintains vigilance in order to ensure the safety of staff and customers and maintain the security of University property;
• Prepares surplus or defective merchandise for return to vendor;
• Assists with other duties in keeping with the qualifications and requirements of this classification.

Periodic Duties:

• Assists in the counting and documentation of annual inventory;
• Assists in the distribution of regalia at Convocation.

• Knowledge and at least one year experience in retailing in related products.
• Ability to provide quality service to customers in a courteous, patient manner.
• Ability to maintain accuracy and attention to detail.
• Ability to operate a point-of-sale terminal in an efficient and accurate manner.
• Ability communicate effectively and to respond appropriately to inquires in person, on phone, and in writing, and make appropriate recommendations or referrals as necessary.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to effectively display and sell products and services.
• Ability to quickly and efficiently stock merchandise, including items of varying size and weight.
• Ability to operate computer and other related office equipment.
• Ability to balance and complete multiple tasks in a variety of retail merchandise departments, , while ensuring customer satisfaction. 
• Ability to operate computer and other related office equipment.
• Ability to effectively demonstrate and sell a diverse set of products. 
• Ability to work effectively both independently and within a team environment.