Physician Support Informaticist 2

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Physician Support Informaticist 2 to work in Miami, Florida.

The Physician Support Informaticist 2 provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist documents and routes issues to the correct UHIT team and communicates the resolution to relevant.

Core Responsibilities:

• Performs periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.
• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).
• Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
• Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.
• Performs analysis of new releases and determining how they will impact provider and physician workflow.
• Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.
• Collaborates with trainers on system changes and new features to develop documentation and training strategies.
• Participates in on-call rotations and support.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

This position provides full-time onsite support at Miami, including Doral and new physician acquired practices.

Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows

• Informaticist role on implementations and upgrades:  focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption

• When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in relevant field required
• Epic Certification in at least one core module required
• Minimum of 3 years’ experience, in clinical operations, Hospital IT or Healthcare vendor working primarily with physician groups and experience with a Healthcare Vendor providing ATE support for providers and physicians during Go Live
• Proficiency in one or more Epic specialty modules, such as Radiant, Beacon, OpTime or Kaleidoscope (Bascom specific application)
• Vendor / Consulting Experience preferred
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.