Inbound Call Customer Service Representative - Bend, OR

• →Answers high volume incoming calls from customers.
• →Responds to voicemail & email inquiries from customers.
• →Provides information to the public regarding company services and rates.
• →Receives cash and electronic payments from customers.
• →Work in conjunction with other departments to resolve customer disputes.
• →Communicate with customers and complete orders such as starting, stopping, or changing service.
• →Accurately record & document communications with customers.
• →Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers;
• →Determine charges for service requested, take payments.
• →Effectively navigate company specific computer operational systems.
• →Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• →Work in a fast-paced environment while maintaining high levels of detail.
• →Various office tasks in other areas as needed.
• →You should be able to start tasks on your own, work well by yourself and with others.

Work environment is in a call center. Areas are clean, ventilated, and well lighted. CSR call areas can be noisy and work may be repetitious and challenging, with little time in between calls. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are very common.

• 2 years of Customer Service experience in a high call volume atmosphere.
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
• At least 50-60 WPM Typing Speed.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

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