Exams Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people. We connect. We inspire. Payband: 4 Department: China Exams Contract type: Fixed-term, 2 years Location: Shanghai Closing Date: Sunday, 08 November 2026 - 23:59 (GMT +8) Role Purpose The post holder will be responsible for delivering high-quality examinations services for British Council Global Exams Services in East China through effective test centre network management, ensuring exam services are delivered in full compliance with all corporate standards and regulations set by examinations’ boards. It is expected the post holder to demonstrate a good capability in communication and relationship management, as well as adaptability to change. Main Accountabilities 1. Service delivery: * Conduct capacity development, venue sourcing and contracting for test center network in East China to meet the business needs for Global Exam Services team, and strength the relationships with test center key contacts to maintain a stable and sustainable cooperation model. * Manage the performance of test centers in East China in accordance with exam boards’ requirements and British Council Exams Quality & Compliance Assessment (QCA) standards and conduct regular evaluation and feedback in a timely manner. * Play an active role in taking part in relevant projects as required to contribute to resources planning and optimization of Global Exams Services test center management. 2. Management and financial duties: * Perform required financial activities (for example: Purchase Order/Sales Order creation, Urgent Payment, OTV, Income reconciliation, Accrual, Finance tracking etc.) and support functional manager in finance monitoring to ensure accuracy and compliance with statutory requirements and corporate standards. * Line-manage outsourcing staff and coordinate with different functional teams to work collectively to ensure the successful delivery of high-quality examinations services to candidates. 3. Other duties: * Ensure all duties are delivered in line with the British Council’s policy on Safeguarding and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity. * Manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation. Requirements * Candidate must have the right to live and work in the country in which the role is based * Bachelor’s degree or above * English at Proficiency Level B2 (Aptis B2, IELTS 6.0 or equivalent) * Chinese at Proficiency Level C1 (HSK 5 or equivalent) * Demonstrable experience in relationship management and customer services * Demonstrable experience of key account management and project management * Demonstrable multi-tasking ability Benefits * 22 days of Annual Leave * 13th Month Salary * Non-consolidated bonus * Comprehensive health and insurance package – includes accidental insurance, life insurance, and supplementary medical coverage * Social insurance & housing fund - Coverage under national social insurance and housing fund * Professional development - Ongoing learning and career growth opportunities to support your development. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org