Morris National Account Representative

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Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Knowledge, Skills, and Abilities Education Bachelor Degree in Business, Marketing, Education or equivalent combination of education and experience Experience Minimum three years Sales,

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Customer SupportCustomer Service Representative

As our Morris National Account Representative, you will be responsible for working directly with existing and prospective Morris Costumes customers nationwide to increase the revenue and profitability of Morris Costumes.

Responsibilities

~1 min read

Meets or exceed established sales goals set by the Morris Costumes Division

Manages key customers (typically accounts or customer groups over $5,000 in annual revenue) that may consist of hundreds of buying entities primarily over the phone (95%) with occasional travel and trade shows (5%)

Prospects for new opportunities ($5,000+) by calling and following up with sales leads generated through marketing channels and/or industry partnerships

Oversees client specific sales strategies that may require interaction with other areas of the company (product development and/or outside vendors)

Acts as the primary point person for industry marketplaces and technology connections that support customer purchase transactions

Assists in the marketing strategy for tradeshows; be involved in constructing and set up/break down of the booth for Morris Costumes at trade shows as needed

Attends Trade Shows as needed

Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show

Develops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolution

Develop and maintain knowledge of competition’s primary products and markets to analyze impacts on Morris Costumes’ business in competitive markets

Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews, and Activity Reports

Maintains regular and predictable attendance

Abides by all policies and procedures of Morris Costumes and Oriental Trading Company

Must be able to attend face to face meetings on short notice

Work requires in-person collaboration among colleagues and contractors as well as online meeting platforms like Microsoft Teams

Attends company functions, meetings, seminars, etc. which may not impact their own customer base directly but will have a positive impact on the company as a whole

Documents sales efforts for current customers, prospects and sales campaigns through standardized forms, reports and systems

Performs other related duties and projects as assigned

Requirements

~1 min read

Ability to communicate effectively both orally and in written form
Strong telephone prospecting and appointment setting skills/experience
Strong knowledge of Microsoft Office applications

Ability to work effectively in the office, from home or while traveling

Ability to utilize strong organizational and analytical skills

Ability to travel as needed

Ability to handle customers in a professional and courteous manner

Ability to work extra hours when needed

Ability to perform job duties in a safe manner

Bachelor Degree in Business, Marketing, Education or equivalent combination of education and experience

Minimum three years Sales, Account Management or presentation experience required

Morris Costumes (www.morriscostumes.com) is one of the largest costume distributors in the world. Morris began as a small family operation in the 1960’s with Philip and Amy Morris, who had their background in magic shows and circus performances. Their home-based costume creation and rentals quickly grew into a full-scale business. In 2021, Morris Costumes was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE