Partner Delivery Engineer

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology.

• Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations
• Resolve challenging customer issues in a collaborative highly impactful dynamic environment 
• Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements
• Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners
• Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively

• Bachelor’s degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering
• Masterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences
• Highly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment