Senior Integration Health Engineer

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

We are seeking a detail-oriented Senior Integration Health Engineer to ensure the stability, performance, and reliability of our system integrations. This role focuses on monitoring, troubleshooting, and optimizing integrations between various applications, platforms, and third-party services. The ideal candidate will proactively identify potential issues, resolve system errors, and work closely with development and operations teams to maintain seamless data flow and system connectivity. They will build and maintain secure Claude Code and Glean tooling that improves integration triage, troubleshooting, documentation, and QA while applying evidence-based verification, human review, and measurable quality controls. In addition to technical responsibilities, this role also includes leadership in process improvement, training, and communication across teams and stakeholders. 

• Monitor Integration Performance – Continuously oversee system integrations to detect anomalies, latency, or failures.
• Develop AI-Assisted Tooling – Build, maintain, and continuously improve secure internal tooling and AI-assisted workflows using approved tools such as Claude Code and Glean.
• Troubleshoot & Resolve Issues – Diagnose and resolve integration errors, API failures, and data flow disruptions in real-time.
• Maintain System Health – Ensure integrations remain functional, efficient, and up to date with minimal downtime.
• Log Analysis & Reporting – Review logs and alerts to identify root causes of failures and document resolutions.
• Optimize Existing Integrations – Identify inefficiencies in data processing and recommend improvements to enhance performance.
• Coordinate with Engineering Teams – Work closely with developers, DevOps, and IT teams to implement fixes and improvements.
• Ensure Compliance & Security – Adhere to industry standards and best practices, including data protection policies and system security.
• Document Processes & Solutions – Maintain thorough documentation of troubleshooting procedures, integration updates, and system workflows.

• Owns Training Initiatives – Develops and leads training sessions to elevate team knowledge and performance.
• Acts as a Point of Escalation – Handles complex technical issues, providing expert guidance and resolution support.
• Performs QA Activities – Reviews ticket management, client and cross-department interactions, and technical troubleshooting, providing both real-time and written feedback.
• Leads Daily Standups – Facilitates team check-ins to align on progress, blockers, and priorities.
• Contributes to Weekly Project Planning – Participates in roadmap discussions, ensuring integration priorities are accounted for.
• Drives Cross-Team Communication – Ensures effective communication with internal and external stakeholders, and proactively “closes the loop” on outstanding issues or updates.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Technical Skills:
• 4-7 years of experience with API monitoring, system health checks, integration, and network troubleshooting.
• Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation.
• Experience with monitoring tools such as Splunk, Datadog, or Prometheus.
• Soft Skills:
• Strong problem-solving skills with a proactive approach to issue resolution.
• Excellent communication and teamwork skills to collaborate with developers and stakeholders.
• Ability to manage multiple tasks and prioritize issues effectively.
• Ability to combine technical depth with judgment, confidence, and EQ.
• Strategic thinking, understanding priorities and dependencies, ability to contribute to broader team planning.

• Experience working in integration support or system operations.
• Experience with QA and mentorship.
• Familiarity with cloud environments (AWS, Azure, Google Cloud) 
• Knowledge of incident management best practices.