Intake Coordinator

Location: Brockton CSA / Home-Based Team (HBT)
Hours: 40 hours/week
Salary Range: $26–$28/hour
FLSA Status: Non-Exempt
Reports To: Program Director or Designee

BAMSI has been “bringing people and services together” since 1975. Our Children's Behavioral Health Initiative (CBHI) programs provide essential behavioral health services to children, youth, and families throughout the community. Through Community Service Agency (CSA), Family Support & Training (FS&T), Family-Based Intensive Treatment (FBIT), and Home-Based services, we help families navigate complex systems of care while building on their strengths and promoting positive outcomes.

• Mission-Driven Impact: Be the first point of contact connecting youth and families with critical behavioral health services.
• Collaborative Environment: Work closely with Program Directors, clinicians, billing staff, and quality management teams.
• Meaningful Family Support: Help families access services and resources during challenging and often stressful times.
• Professional Growth: Expand your expertise in behavioral health systems, care coordination, and Wraparound services.

The CBHI Intake Coordinator serves as the central point of entry for referrals into BAMSI's Children's Behavioral Health Initiative programs, ensuring families are connected to the appropriate services in a timely and supportive manner.

• Serve as the primary point of contact for referrals to Community Service Agency (CSA), Family Support & Training (FS&T), Family-Based Intensive Treatment (FBIT), and Home-Based Team services
• Review, process, and triage referrals based on program eligibility and service specifications
• Contact families to explain available services, gather information, and obtain consent to engage in services
• Monitor incoming referrals and manage the CBHI referral email system
• Maintain referral logs, waitlists, and tracking systems to ensure timely access to services

• Conduct outreach calls to families on waitlists and provide updates regarding service availability
• Perform quarterly and as-needed family satisfaction calls and share results with Program Directors
• Support families as they navigate behavioral health systems and available care options
• Demonstrate sensitivity and responsiveness to families experiencing stress, crisis, or complex challenges

• Verify insurance eligibility through online portals and coordinate with billing staff to confirm coverage
• Provide backup coverage for insurance authorization processes as needed
• Collaborate with Billing Specialists and Quality Coordinators to run reports and maintain accurate referral data
• Input required data into state reporting systems and maintain compliance with funding source requirements
• Ensure records, reports, and documentation meet BAMSI and Managed Care Entity (MCE) standards

• Participate in individual and group supervision sessions
• Attend staff meetings, trainings, and professional development opportunities
• Collaborate with Program Directors regarding referral management, staffing capacity, and waitlist reviews
• Maintain confidentiality and comply with all agency policies and procedures
• Perform other duties as assigned

• Master's Degree in a Human Services or related field required
• Minimum of two (2) years of experience working with youth and families with behavioral health or mental health needs required

• Experience navigating child- and family-serving systems
• Experience advocating for youth and families involved in behavioral health services
• Familiarity with Wraparound principles and Systems of Care philosophy preferred
• Strong understanding of Family Systems Theory
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently while collaborating effectively within a team environment
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams

• Demonstrated sensitivity to cultural diversity and ability to work effectively with families from a variety of backgrounds
• Ability to respond effectively to families experiencing stress or crisis
• Team-oriented mindset with a commitment to continuous learning and professional growth
• Valid driver's license and reliable transportation required

As the CBHI Intake Coordinator, you play a critical role in helping children and families access the services they need. By serving as the gateway to care, you ensure families receive timely support, accurate information, and compassionate guidance while helping BAMSI deliver high-quality, family-centered behavioral health services throughout the community.