Human Services Enforcement Agent

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Opening Date: October 29, 2026

Closing Date: November 12, 2026

Job Class Code: 5009

Grade: 21 (04)

Salary: $25.82 – $31.50 per hour*

*Employees in this classification begin at $25.82, Step 4 of the pay scale

Location: Bangor

This position allows for partial telework with management approval based on operational needs after the first 6 months of initial training.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Human Services Enforcement Agents perform investigative, protective services work in locating non-custodial parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock. Typical duties include:

o        Investigative services work in locating non-custodial parents.

o        Establishing, enforcing, and collecting child support obligations.

o        Establishing the paternity of children born out of wedlock.

o        Enforcement services work initiating administrative collection actions.

o        Initiating appropriate court action.

o        Representing the Department's interest in Maine District Court in matters pertaining to child support.

A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field.  Directly related paraprofessional or higher-level experience may be substituted for education on a year-for-year basis.

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children.  Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.  This position requires occasional travel.

For additional information about this position please contact Donald Levesque at (207) 561-4151 or e-mail Donald.Levesque@Maine.gov

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov