RCS Senior Associate - Financial Navigation

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the University Hospital. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the hospital, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Key Responsibilities:

Screening un-insured and under-insured patients for federally funded programs.

Customer service, Medicaid experience, and registration/hospital experience.

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.