Director Process Optimization

This position provides strategic leadership for enterprise business process optimization and continuous improvement, establishing consistent frameworks and capabilities that strengthen operational effectiveness and organizational performance. The incumbent develops functional strategies, governance practices and improvement priorities that align business processes, resources and technology with organizational objectives. Through people leadership, cross-functional partnership and organizational change, this position advances scalable solutions, process discipline and sustainable business outcomes.

• Develops and executes enterprise process optimization strategies and priorities that align improvement initiatives, resources and capabilities with organizational objectives and business needs.
• Establishes process improvement frameworks, methodologies, governance practices and performance standards that promote consistency, accountability and continuous improvement across business functions.
• Leads and develops leaders and professionals through performance management, coaching, talent development, succession planning and organizational capability building.
• Directs a portfolio of cross-functional process improvement and transformation initiatives, establishing priorities, resource requirements and performance expectations to achieve measurable business outcomes.
• Oversees functional resource planning, budgets and improvement investments to support strategic priorities, organizational capacity and responsible financial stewardship.
• Advances process modernization through the evaluation and adoption of automation, artificial intelligence, analytics and technology-enabled solutions that improve efficiency, scalability and service delivery.
• Partners with business and functional leaders to identify enterprise improvement opportunities, align decision-making and strengthen adoption of standardized practices and organizational change.
• Evaluates enterprise process performance, improvement results and operational risks using relevant measures and insights to guide priorities and strengthen sustainable outcomes.

• Expert process improvement and operational excellence skills to establish frameworks, methodologies and governance practices that strengthen enterprise performance.
• Advanced strategic planning skills to translate organizational priorities into functional strategies, improvement portfolios and measurable outcomes.
• Advanced people leadership skills to develop leaders and professionals, manage performance and strengthen organizational capability.
• Advanced business and financial acumen to evaluate improvement investments, resource requirements, operational risks and organizational performance.
• Advanced analytical and performance management skills to assess enterprise processes, identify improvement opportunities and evaluate results.
• Advanced change leadership and organizational transformation skills to establish alignment, guide adoption and sustain improvements across business functions.
• Strong knowledge of automation, artificial intelligence, workflow technologies and analytics applications relevant to business process improvement.
• Advanced communication, influence and relationship management skills to engage executive leaders and cross-functional stakeholders and align enterprise priorities.
• Bachelor's degree in business administration, operations management, finance or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the position. Master's degree in business administration, operations management, preferred.
• Minimum 10 years of progressively responsible experience in business process improvement, operational excellence, business transformation, operations or a related field.
• Minimum seven years of progressive leadership experience, including formal people leadership and responsibility for organizational performance, talent development, resource planning and cross-functional initiatives.
• Experience developing and executing functional strategies, process improvement frameworks and organizational transformation initiatives.
• Experience leading significant cross-functional initiatives and managing resources, budgets or improvement investments.
• Lean Six Sigma Black Belt or comparable process improvement certification, preferred.
• Experience within financial services, agricultural finance or another regulated industry, preferred.
• Experience leading enterprise process modernization, automation or technology-enabled transformation initiatives, preferred.
• Valid driver's license.

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Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.