Desktop Technician

Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Build and configure computers and peripherals for new hires, including shipping items to new users. 

High school degree or equivalent required unless otherwise noted above

Update and maintain computer inventory and surplus equipment. Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications. Assist in technical upgrading and maintaining of entire desktop systems.  End User Support for mobile mail solution. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

• Working knowledge\support of Windows 11 Operating Systems.

• Experience supporting\troubleshooting current version of Microsoft Office (M365/O365).
• Strong PC imaging\refresh\IMAC experience. (MECM)
• Support of Network and Personal Print environment.
• Solid understanding of Active Directory including Organizational Units and containers.
• Software install\troubleshooting skills.
• Laptop and Desktop Hardware support (Dell).
• Troubleshooting Network connectivity issues.
• Effective multi-tasker with excellent time management and customer service skills.
• Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support.
• Experience working with hardware warranty vendors (Dell)
• Excellent communication skills
• Microsoft certifications preferred

• 5+ years’ experience in Desktop Support.
• BA or BS degree in technology, related field or requisite experience.
• Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems.

#LI-HYBRID

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.