Manager, Fragrance & Beauty Distribution and Fulfillment

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

As Manager, Fragrance & Beauty Distribution & Fulfillment, you will play a key role in ensuring the efficient and accurate execution of daily distribution and fulfillment operations. You will support warehouse activities, inventory management, and order processing across wholesale, owned retail, and e-commerce channels, ensuring operational performance aligns with CHANEL's service and quality standards.

Your focus will be on driving operational excellence through effective team management, performance monitoring, and continuous process improvement. You will work closely with internal teams and external partners to support business priorities, resolve operational challenges, and ensure a seamless fulfillment experience.

This role requires strong organizational skills, hands-on operational leadership, analytical thinking, and a collaborative approach to delivering consistent results in a fast-paced environment.

• Oversee daily distribution and fulfillment activities, including receiving, inventory management, picking, packing, and shipping, ensuring accurate and timely order processing across all channels.
• Monitor key operational performance indicators, including order accuracy, productivity, service levels, and inventory accuracy. Identify performance gaps and implement corrective actions to achieve operational targets.
• Supervise, coach, and develop operational team members, fostering accountability, collaboration, and a culture of continuous improvement.
• Identify opportunities to streamline warehouse processes, improve productivity, reduce operational costs, and enhance overall fulfillment efficiency.
• Support the development and execution of labor plans based on business volume, seasonality, promotional activities, and operational requirements to ensure appropriate resource allocation.
• Support inventory control processes, investigate discrepancies, and partner with relevant teams to maintain inventory accuracy and product availability.
• Proactively identify and resolve day-to-day operational challenges, escalating risks when appropriate to minimize service disruptions.
• Ensure warehouse activities adhere to established safety, quality, security, and operational procedures while maintaining CHANEL's standards of excellence.

• Leading teams and creating an environment of accountability, collaboration, and operational excellence.
• Managing daily operational priorities while maintaining a strong focus on service, quality, and efficiency.
• Using data and performance metrics to identify opportunities and drive measurable improvements.
• Building strong working relationships across departments and operational partners.
• Solving operational challenges through practical, solution-oriented thinking.
• Improving processes and workflows to enhance productivity and execution.
• Supporting new product launches, seasonal peaks, and evolving business requirements.
• Working in a dynamic environment where attention to detail, adaptability, and teamwork are essential.
• Contributing to continuous improvement initiatives that strengthen operational performance and the overall client experience.

• →Strong communication and relationship-building skills, with the ability to partner effectively across departments and coordinate operational priorities.

• →Ability to assess operational challenges, analyze information, and make timely, informed decisions while knowing when to escalate critical issues.

• →Knowledge and the ability to troubleshoot material handling automation.

• →Demonstrated ability to effectively manage working relationships with both technical and business professionals.

• →High proficiency with computer systems and software applications. Previous experience with WMS Active, WES, Pick to Light, and ERP systems (SAP, Manhattan Active, and Dematic experience preferred)

• Work-Place Essential: This role requires 5 days in person office at the designated location/office.

• Bachelor’s degree in a related field – preferably Supply Chain, Logistics, Business or Finance.

• Five to seven years of experience in Distribution. (Fashion and fragrance & beauty industry a plus).

• Experience working in a fast-paced, high-volume operation, adhering to strict daily SLAs.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.