DMV Help Desk Agent

United States·Nash Countymid

Customer SupportIt Support Specialist

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Quick Summary

Technical Tools

Customer SupportIt Support Specialist

Dept of Transportation

Division of Motor Vehicles

Program Coordinator II (S)

60031328

NC10

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Program Coordinator II position is located in the Field Operations Support Unit (Help Desk) within Vehicle Services.

The selected candidate will maintain compliance with all NC General Statutes, NCDOT and NCDMV policies, as well as Vehicle Service’s policies and procedures. The Program Coordinator position will provide information to personnel for resolving problems, researching vehicle registration, title records, and legal documents for acceptability and accuracy.

To be successful in this position, the candidate will need to have outstanding customer service skills.

The Field Operations Support unit serves to support and maintains the operational status of all License Plate Agencies, Venders, Contact Centers, and all state-owned offices throughout North Carolina. This unit also identifies and resolves system, equipment, and maintenance issues.

The Field Operations Support unit provides technical support for all users of the following:

• State Titling and Registration System (STARS)
• Liability Insurance Tracking and Enforcement System (LITES)
• International Registration Plan (IRP)
• National Motor Vehicle Information System (NMVTIS)
• Credit Card Support (iNovah)
• Image Retrieval (IWPM)
• Online Services (PayIT)

The related program experience may include one or more of the following: DMV mainframe computer experience, reviewing and researching title, registration and/or legal documents for acceptability, Identifying and resolving fiscal, inventory, computer system, or equipment issues, customer service with DMV diverse clientele.

Salary Grade and Salary Range: NC10 $43,267 - $75,718

Experience working with a diverse clientele and maintaining effective working relationships.
Experience interpreting and explaining policies, rules, regulations, and procedures.
Experience reviewing detailed documents and records for accuracy.
Experience in identifying problems; resolving issues and making independent decisions.
Experience in Microsoft Office and general office equipment.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Sharon Ashe

DOT-WorkdayJobRecruitment@ncdot.gov

Location & Eligibility

Where is the job

Nash County, United States

On-site at the office

Who can apply

About this job

Pay per year: $43,267–$75,718 a year; 26% below the $80,000 median for It Support Specialist jobs on Jobera (542 salaries).
Who can apply: United States
Posted: 10 days ago
Employer: has 2,217 open jobs on Jobera.