Compliance Delivery Analyst

• Support assigned tax jurisdictions, filing processes, and compliance requirements.
• Research and resolve complex filing, payment, registration, and agency-related issues.
• Provide guidance and expertise on complex tax filing and compliance scenarios.

Analyze and Resolve Operational Issues

• Analyze filing, payment, and processing trends to identify root causes and recommend solutions.
• Monitor operational performance metrics and identify opportunities to improve accuracy, efficiency, and compliance.
• Assist in resolving escalated issues impacting payroll tax processing and service delivery.

Partner Across the Business

• Collaborate with Product, Compliance, Service, Operations, and Technology teams to resolve issues and drive process improvements.
• Support cross-functional initiatives focused on enhancing the client experience and operational effectiveness.
• Serve as a subject matter resource for tax processing and compliance-related activities.

Support Change Management and Continuous Improvement 

• Participate in testing, validation, and implementation activities related to regulatory, product, and system changes.
• Develop and maintain process documentation, job aids, and training materials.
• Contribute to special projects and enterprise initiatives impacting Tax Processing operations.
• Recommend and support process improvements that reduce risk and improve operational outcomes.

QUALIFICATIONS REQUIRED:

• 3-5 years of experience in payroll tax, payroll operations, tax processing, compliance operations, or a related field.
• Working knowledge of federal, state, and local payroll tax filing, payment, and compliance requirements.
• Experience researching and resolving complex tax filing, payment, registration, and agency account issues.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Ability to prioritize and manage multiple assignments in a fast-paced environment.
• Strong verbal and written communication skills with the ability to partner effectively across teams.
• Proficiency with Microsoft Office applications, including Excel.
• Experience supporting testing initiatives, process improvements, system implementations, or regulatory changes.
• Ability to provide guidance and support to less experienced associates.

• Bachelor's degree in Business, Accounting, Finance, Tax, or a related field.
• Experience supporting multi-state payroll tax compliance and agency account management.
• Knowledge of payroll tax systems, tax filing platforms, and compliance processes.
• Experience leading operational improvement initiatives and driving measurable business outcomes.
• Project management experience coordinating cross-functional teams and initiatives.
• Experience creating reports, dashboards, and data-driven recommendations.
• Ability to influence stakeholders and facilitate issue resolution across multiple business functions.
• Experience supporting audits, compliance reviews, or risk assessment activities.
• Advanced Excel skills including PivotTables, VLOOKUP/XLOOKUP, formulas, reporting, and data analysis.