Housing Operations Professional III

Job Title

Housing Operations Professional III

Classification

Housing Operations Professional III

Auto Req. ID

563525

Salary Range

Classification Range $5,079 - $7,399 per month

(Hiring range depending on qualifications, not anticipated to exceed $5,079 - $6,239 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.                                            

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

Housing and Residential Engagement within the Division of Student Affairs at Cal State Fullerton provides a safe, inclusive living environment for students that supports learning, personal growth, and community, empowering Titans to succeed both inside and outside the classroom. You will have the opportunity to develop leadership skills, attend educational, cultural, and social programs, and interact more closely with faculty and university staff members. Cal State Fullerton currently provides residence hall and apartment style living for approximately 2,000 students that is safe, clean, and very convenient. We seek an exceptional individual to join our Housing-Administration team as the Housing Operations Professional III. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

The Housing Operations Professional III serves as a lead within Housing and Residential Engagement (HRE), overseeing all aspects of the university’s housing application, assignment, and occupancy management processes. Manages the housing management system (StarRez), this position ensures accurate, equitable, and timely housing assignments for all residential students throughout the academic year and summer terms. This position works collaboratively with a wide range of campus partners—including Disability Support Services, Basic Needs Services, Athletics, Admissions, International Student Services, and others—to meet specialized housing needs and support the strategic utilization of residential spaces. The Housing Operations Professional III oversees occupancy reporting, system audits, data accuracy, and process optimization to support data-informed decision-making across the department. In addition, the role contributes to departmental planning, process improvement, policy development, and communications that enhance the resident experience and ensure smooth year-round management of housing occupancy. Provides guidance during student concerns, supports institutional emergency response efforts, and assists with major departmental programs such as move-in, move-out, and campus-wide events. Other duties as assigned.

Essential Qualifications

Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Working independently under general supervision, performs advanced housing operations work and may exercise oversight for certain housing responsibilities. Applies professional knowledge or expertise in organizing housing operations. Demonstrates advanced discernment in selecting methods and techniques for obtaining solutions, contributing to the development of housing strategies, and Housing Operations Professional Series – 5 coordination of assignments. Provides program and housing decision advice and ensures compliance with organizational policies and federal, state, and local regulations. In collaboration with management, assesses, formulates, and evaluates programs, policies, and procedures. Decision-making is based on housing operations best practices; substantial housing operations experience; advanced knowledge of relevant federal, state, and local regulations; university policies, processes, and procedures; impact on housing programs; and student needs. Work is performed with minimal oversight focused on ensuring alignment with overall objectives. Handles multiple work priorities and may provide lead work direction with accountability for results.

Thorough and advanced knowledge and understanding of housing operations in order to build and maintain sound policies, processes, and procedures in order to provide excellent services to a diverse campus community. Demonstrated competence in independently applying advanced judgment to resolve difficult and complex problems and issues. Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines. Ability to make recommendations for changes based on interpretations and principles of professional practices. Advanced analytical and organizational skills to organize, prioritize, and oversee housing operations, and successfully complete special projects within time and budget constraints. Advanced communication and interpersonal skills, including political acumen to build partnerships and communicate effectively across all employee groups (e.g., faculty, campus and system leadership, administrative staff) in a diverse environment. Ability to effectively present ideas and training. Advanced knowledge of higher education housing operations and management current best practices.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Housing administration and/or housing assignments experience. Ability to effectively lead and oversee housing operations. Ability to cultivate and maintain a positive and productive working atmosphere in the department. Ability to develop cooperative relationships with other University departments. Knowledge of workplace security and safety especially as it relates to live-on, on call, and after-hours duty procedures. Ability to work independently, plan, organize, coordinate, and perform daily and long-range activities. Ability to exercise initiative and establish priorities. Knowledge of department and University policies and procedures in order to effectively support the operation of the department.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

A live scan is required. Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends, and on holidays. Serves in a second-level on-call duty rotation. Provides crisis intervention and emergency response and makes referrals as appropriate.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees