Freight Dispatcher (Brokerage)

We're looking for a Freight Dispatcher to join a US freight brokerage that moves freight for manufacturing, medical device, and aerospace shippers. You'll own each load from booking through delivery. This is a full-time, fully remote role.

This role is ideal for someone with at least 2 years of freight dispatching experience at a US brokerage, who negotiates hard on rates but never cuts corners on carrier vetting. You'll be measured on the profit and on-time delivery of your loads, not just the number you book.

• →Review available loads and customer requirements
• →Find qualified carriers on DAT and the approved carrier network
• →Negotiate carrier rates that protect the company's margin
• →Book loads quickly without trading off carrier quality
• →Vet every carrier in Highway before booking, including MC/DOT, insurance, and safety record
• →Verify authorized carrier contacts and confirm the actual carrier hauling the load
• →Watch for double brokering and other fraud signs, and escalate suspicious carriers before booking
• →Confirm pickup and delivery appointments and share changes with the right team members
• →Make sure drivers have correct pickup numbers and appointment details, are dispatched, and arrive on time
• →Monitor delivery schedules and act on delays early
• →Give trackers complete driver and carrier contact details, confirm tracking is active before pickup, and flag special delivery requirements
• →Respond right away when a tracker reports a delay, and coordinate the fix
• →Handle late drivers, cancellations, breakdowns, and missed appointments as they happen
• →Deal with damaged or missing freight and unapproved extra charges
• →Spot risks early and raise them before they become emergencies
• →Know the profit on every load you book
• →Avoid unnecessary detention, layover, and TONU (truck ordered, not used) charges
• →Get management approval before agreeing to any extra charges
• →Issue accurate rate confirmations
• →Keep Rose Rocket and the master sheet up to date
• →Collect required documents and work with accounting on PODs and carrier invoices
• →Report shipment discrepancies right away

• At least 2 years of experience as a freight dispatcher or load coordinator at a US freight brokerage
• Hands-on experience with DAT
• Experience vetting carriers and spotting double brokering
• Strong rate negotiation skills
• Excellent written and verbal English communication skills
• Calm under pressure and quick to act when a load runs into trouble
• Strong attention to detail and accuracy
• Responsive and proactive, especially in replying to calls, emails, or chats
• Experience with Highway (preferred)
• Experience with Rose Rocket (preferred)