Luxury Store Manager - IWC Schaffhausen - International Plaza

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with IWC Schaffhausen.

Founded in 1868 in Schaffhausen, Switzerland, IWC combines precision engineering with a timeless design aesthetic. Known for its exceptional mechanical timepieces, IWC has become synonymous with technical mastery, aviation-inspired innovation, and iconic collections such as the Portugieser, Pilot’s Watches, and Portofino. Every IWC timepiece reflects a legacy of craftsmanship, precision, and durability — embodying the same uncompromising standards of excellence that define REEDS Jewelers. 

• →Own store performance, delivering on sales goals, KPIs, and profitability 
• →Forecast and analyze sales to identify growth opportunities 
• →Act as a brand ambassador and selling leader on the floor 
• →Drive strategic merchandising, inventory positioning, and promotional execution 

• Inspire a client-first culture with luxury service standards 
• Oversee an appointment-driven business model and exceptional hosting 
• Lead personalized outreach and clienteling programs 
• Conceptualize and execute events that drive traffic and deepen client loyalty 
• Partner with corporate teams to deliver high-impact marketing and PR initiatives 

• Recruit, onboard, and retain top-tier luxury talent 
• Foster a performance-driven team through coaching and accountability 
• Deliver consistent feedback and conduct monthly performance touchpoints 
• Ensure completion of training programs, product education, and selling skills 

• Ensure accuracy in inventory, shrink control, and POS systems 
• Maintain boutique presentation in line with visual standards 
• Oversee payroll, scheduling, and expense management within budget 
• Execute all store operations with efficiency and excellence 

• Integrity – Do what’s right, always 
• Performance Excellence – Drive results and growth 
• Stewardship – Build trust at every turn 
• Professionalism – Lead with confidence and consistency 
• Entrepreneurial Spirit – Think boldly, act decisively 
• Team Orientation – Support, uplift, and collaborate 
• Passion – Love what you do and share it with others 

• 3+ years of store leadership experience in luxury retail, timepieces, or jewelry 

• Passion for the brand 

• Proven ability to exceed sales goals while building brand loyalty 
• Strong leadership presence with coaching, conflict resolution, and team-building skills 
• Proficient in POS systems, Microsoft Office, and digital communication tools 
• Availability to work a flexible schedule including evenings, weekends, and holidays 
• High School Diploma or equivalent 
• Ability to stand long durations of time and carry up to 30 lbs. 
• Legal authorization to work in the U.S. 

• Experience with premium timepiece brands, extensive knowledge of watches 
• GIA coursework or certifications 
• Deep passion for horology and creating elevated, memorable client experiences