Business Analyst

United States·Elizabethtownmid

Business AnalystData & AI

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Quick Summary

Overview

Position:BUSINESS ANALYSTLocation:ELIZABETHTOWN,

Technical Tools

Business AnalystData & AI

Position:	BUSINESS ANALYST
Location:	ELIZABETHTOWN, KY (ON-SITE)
Salary:	$75-95k

We are hiring a Business Analyst to connect Department of Defense (DoD) customers with the team building their Salesforce solutions. You will learn how customers work, turn their needs into clear requirements and user stories, and make sure what we deliver solves the right problem. You will work closely with the Project Manager, Salesforce Architect, and developers.

This role requires US Citizenship.

DUTIES AND RESPONSIBILITIES

Lead requirements workshops, interviews, and observation sessions with government stakeholders and end users
Document current and future business processes, including process maps and data flows
Write clear user stories with acceptance criteria, and maintain the backlog with the Project Manager
Perform fit-gap analysis to identify where standard Salesforce features meet a need and where custom work is required
Configure basic Salesforce features (fields, page layouts, list views, reports, and dashboards) as needed
Write test cases, support system testing, and coordinate user acceptance testing (UAT)
Maintain a requirements traceability matrix from need to delivered feature
Create training materials, user guides, and release notes, and support user training
Gather user feedback after release and recommend improvements

WHAT WE'RE LOOKING FOR

Curiosity: You ask good questions and dig until you understand the real need behind a request.
Clear communication: You turn complex conversations into simple, unambiguous requirements.
Active listening: You understand the mission and the people doing the work.
Attention to detail: You catch gaps, conflicts, and edge cases before they become defects.
Critical thinking: You challenge assumptions and suggest simpler options.
Collaboration: You build trust with both users and the technical team.

EXPERIENCE

Required

3+ years of business analysis experience
Working in an Agile team
Eliciting requirements and writing user stories and acceptance criteria
Developing and refining User Stories
Hands-on Salesforce experience as an analyst, administrator, or power user

Nice to Have

Supporting DoD or other federal government customers
Business analysis experience on software or IT projects
Experience with Jira and/or Confluence
Experience with Git and Git repositories (e.g., GitHub, Bitbucket, etc.)
Salesforce administration and declarative configuration, including Flow
Test planning and UAT coordination
Familiarity with military or Space Force operations and terminology
Data analysis, reporting, and dashboards

EDUCATION AND CERTIFICATIONS

Required

Salesforce Certified Business Analyst (or the ability to obtain one within 6 months of hire)

Nice to Have

Bachelor's degree in Business, Information Systems, or a related field
IIBA Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA)
Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Agile certification (e.g., Certified Scrum Product Owner or SAFe POPM)
CompTIA Security+

Location & Eligibility

Where is the job

Elizabethtown, United States

On-site at the office

Who can apply

About this job

Pay per year: $75,000–$95,000 a year; 20% below the $106,719 median for Business Analyst jobs on Jobera (234 salaries).
Who can apply: United States
Posted: Today
Employer: has 17 open jobs on Jobera.