Manager, Training (GETB)

To design and implement innovative learning strategies that enhance stakeholders' performance and drive business success. This role will leverage cutting-edge instructional design principles and learning technologies to create engaging training programs tailored to meet the diverse needs of the stakeholders as well as manage team's development and progress.

Key Responsibilities

• Design and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and simultaneously lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).

• Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.

• Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.

• Collaborate with subject matter experts and stakeholders, when possible, to ensure training content is relevant, accurate, and aligned with business goals.

• Implement assessment tools to measure training effectiveness and iterate program content based on feedback and performance metrics (only on suitable program).

• Facilitate training sessions, workshops, and/or webinars, with minimum hours of 40 - 60 accumulated training hours per quarter, when applicable.

• Manage learning management system (LMS) record updating and other pertinent administrative conduct and ensure all training content is up to date and accessible.

• Conduct each process involved as a responsible team player and co-leader per the Standard Operating Procedure of each process.

• Support administrative tasks that are relevant and important to holding portfolio as part of business continuity and support system with full accountability.

• Provide support to administration team in reviewing or approving Customer Fact Find (CFF) task and any other important matter (this includes stakeholder's engagement request).

• Possess a diploma and above with more than 7 years of experience in learning and development or instructional design, with a proven track record of designing impactful training programs.

• Strong understanding of adult learning principles and curriculum design and development.

• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively during training platforms, business meetings and other engagements.

• Advanced knowledge of e-learning development tools and technologies, including authoring software and video editing tools.

• Experience with multimedia production and graphic design tools to create engaging learning resources.

• Understanding of Learning Management Systems (LMS) and experience with data analytics to track agents' progress and outcomes.

• Strong analytical and critical thinking skills, with a data-driven approach to evaluating learning effectiveness.

• Ability to work collaboratively in a remote team environment, demonstrating agility, flexibility and adaptability.

• Strong leadership and business acumen capabilities.

• Proactive mindset with a passion for continuous learning and development.

• Excellent organizational skills, capable of managing multiple tasks simultaneously while meeting deadlines.

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.