Manager, System & Product Support - Policy Processing

Job Description:

• To ensure that Divisional Projects key deliverables for Customer Service, Policy Processing and Branch Ops are met in accordance to the project plan and to report progress status to HOD.
• To review the business requirements documents and functional specification documents for the projects / system enhancements.
• To train, develop and manage the Project Support team to be able to carry out their tasks, monitor their progress and deliverables
• To lead the periodic RSAs prioritization discussion with stakeholders on the list of outstanding RSAs for each bundle releases.
• To take on Project Manager role for special project assigned and perform project planning, monitoring, reporting, problem-solving and decision-making where applicable
• Provide direction and assistance to staff to resolve day-to-day problems

The Requirement:

• Experience of at least 5 years in Life Insurance, with at least 3 years in managerial/supervisory experience.
• Preferably with experience in Business Analysis or System Support related experience
• Added advantage if involved in project implementations
• Good communication skills - written & verbal
• Interpersonal skills
• Supervisory skills
• Delegation skills
• Solving complex problems
• Decision making skills based on the analysis of multiple sources of information
• Strong in working knowledge of Microsoft Office applications