Associate - Member Services

About the Job

• To handle disputes on guarantee letters and medical claims and handle ad hoc tasks/ initiatives.
• To handle, respond and resolve disputes and complaints related to guarantee letters and medical claims.
• To handle return of uncovered claim documents/ request for CTC/ copy of claim documents.
• To handle escalation of complicated enquiry or complaint from Call Centre / Customer Service Department.
• Any other task assigned from time to time.

We are looking for people with

• A University Degree or Higher Diploma in any discipline.
• Minimum 2 years working experience, preferably in service related.
• Possess initiative, good interpersonal and communication skills (both oral and written).
• Good organizational and analytical skills, able to handle and resolve any disputes objectively and in a professional manner.
• Able to work well with the team.
• Maintain high standard of customer service quality in accordance to company's set of standards.
• Resourceful and PC literate.

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Location: Menara Great Eastern

Employment Type: Permanent