Payroll Specialist and People Services (GETB)

This role is responsible for payroll processing, people services, and supporting Human Capital Business Partner. The position ensures accurate and timely payroll execution, compliance with relevant laws, and efficient administration of employee lifecycle processes, including onboarding, staff movements, and exit management. Additionally, it supports talent acquisition for indirect contract resources and assists in Human Capital related advisory and operations.

Key responsibilities:

Payroll

• Manage end-to-end payroll processes, ensuring accurate salary calculations, tax deductions, statutory compliance, and timely payments.

• Ensure timely submission of statutory contributions (e.g., EPF, SOCSO, EIS, PCB) and liaise with relevant government bodies when needed.

• Process all payroll-related items, including but not limited to allowances, bonuses and deductions and generate payroll reports for audits and compliance purposes.

• Schedule and execute salary transfers, ensuring adherence to employment laws and company policies.

• Maintain and update payroll records, including but not limited to bank details, tax identification numbers and other relevant information, to ensure accurate and complete data for all new hires and existing staff.

• Respond to staff queries related to salaries, benefits, and taxes, while making sure any payroll issues are handled properly.

• Process staff offboarding, including arranging/conducting exit interviews, preparing final payroll calculations and issuing payroll-related letters such as final payslips, tax forms, and acceptance of resignation letters.

• Assist in payroll system testing and process improvements.

• Process monthly allowances for Protégé and Interns by 7th of the month and to check to ensure the accuracy of the computation formula of the wages and allowances.

• Prepare and distribute annual EA forms and support year-end tax reporting.

• Ensure compliance with internal controls and audit requirements related to payroll.

   

People Services

• Maintain accurate Human Capital records in Oracle IHR.

• Maintain good relationships between employer and employees by providing support in all staff welfare and human resource services which includes on staff confirmation, answering all employment related enquiries

• Administer confirmation processes, ID issuance, data entry, leave reports, and attendance tracking.

• Assist in policy development and ensure adherence to labour laws and company policies.

• Act as the first point of contact for employee queries related to People Services.

• Prepare employment-related letters, including promotions, transfers, and other staff movements.

• Handles and follow up on the PIP regularly. To work closely with HRBP on the submission/action.

• Initiates development and updates of human resource policies

• Ensure implementation and adherence of human resource policies

• Maintains employee files and records in electronic form

• Handles accounts receivables and ensure invoices are paid on time

• Talent Acquisition & Human Capital Business Partner (HCBP) Support

• Support sourcing, screening, and onboarding of indirect contract resources.

• Ensure accurate new hire entries in Oracle IHR, payroll systems and WIP tracking report.

• Support HCBP working with business units on hiring plans, sourcing and planning manpower needs for growth and project. Assist with interviews for junior roles.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices

• Degree in Accounting, Business, Psychology, Human Resources, or a related field from a recognised university.

• At least two (2) years of experience in Human Resource field.

• Familiarity with Employment Act, Industrial Relations Act, Trade Union Act, and payroll-related laws (EPF, SOCSO, Tax, etc.).

• Hands-on experience with HRIS and payroll systems.

• Proficiency in Microsoft Office, particularly Excel and payroll reporting tools.

• Strong numerical and analytical skills with attention to detail.

• Ability to handle confidential information with integrity.

• Excellent communication skills (both verbal and written) to interact with employees at all levels.

• Strong problem-solving and multitasking abilities in a fast-paced environment.

• Ability to work independently and collaboratively within a team.

• A proactive and adaptable mindset, with a strong sense of accountability.

• High level of integrity, takes accountability of work and good attitude over teamwork.

• Takes initiative to improve current state of things and adaptable to embrace new changes.

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.