Roving Occupancy Specialist - Matilija

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to  enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

The Occupancy Specialist works as part of a team under the direction of the Property Manager, to lease units and provide customer assistance to the clients of the John Stewart Company.  The Occupancy Specialist must relate well to people, exercise good judgment and discretion in dealing with residents, vendors, and co-workers. Key skills for this role include major organization skills, Knowledge of HUD, and Tax Credits, attention to detail and logic, above average customer service, problem identification and solving ability.

 

Administration and Compliance:

• Ensures consistent application of the Resident Selection Policy
• Complies with new policies and forms including leases and addenda with Leasing Staff
• Exercises common sense, good judgment, consistency and self-control in day-to-day contact with Applicants and in other business-related matters.
• Processes, completes and maintains accurate resident files at move-in within established regulatory guidelines.
• Attends training and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Regional Manager.
• Communicates all problems to Regional Manager for assistance in resolution.
• Calculating rents for annual and interim recertification, identifying households with income reporting discrepancies and making rent adjustments.

 

Marketing and Lease Up

• Maintains high level of occupancy for the project.
• Markets units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
• Maintains and updates Waiting List in accordance with JSCo policy and procedures in addition to all applicable federal, state, local, and regulatory requirements.
• Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to JSCo’s Resident Selection Policy.
• Shows units and conducts tours of the property with prospective residents.
• Ensures resident selection program compliance - HUD, TCAC, Home Program, RHCP, CAL HFA. AHP, etc (as applicable).
• Obtains appropriate documentation, completes certifications, and collects deposits and rents in accordance with program policies and procedures.
• Prepares regular market surveys, as requested.

 

General Duties

• Maintains superb relationship with residents, and adheres to Fair Housing Equal Employment and Equal Housing Opportunity requirements.
• Schedules move-ins and prepare lease agreements and other related paperwork.
• Prepares daily, weekly, and monthly reports as assigned.
• Processes resident program re-certifications and renewals semi-annually and annually as required.
• Assists co-workers with all aspects of running a leasing office.
• Ensures that residents are in compliance with their lease, rules, and regulations.
• Reports any areas or property issues that need attention to the proper departments such as the work order desk, janitorial, etc.
• Any additional administrative, compliance, marketing and/or lease-up duties not detailed above that may be requested by the Property Manager and/or Regional Manager.

Demonstrated experience/training/certification that provides the necessary skills to complete all tasks described in the job description, with or without a reasonable accommodation.

Experience working with people of various cultural background, especially those with mental health issues or special needs is a plus.

• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
• Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. MRI software knowledge a plus.
• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.

 

• Familiarity with the general management of subsidized housing programs.
• Relates well to people, exercises good judgment dealing with owners, employees, residents, visitors & vendors.
• Excellent organizational skills; attention to details, strong verbal and written communication skills.
• Minimum two years’ experience in related housing, social services or related field.
• Tax Credit Specialist, Certified Occupancy Specialist designations, HUD and/or equivalents required.

 

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.