Property Host II

As the Property Host II for our New England region, you'll serve as the lead on-site manager of our Killington property in Killington, Vermont, with responsibility for all day-to-day operations. You'll be responsible for creating exceptional guest experiences, maintaining high property standards, overseeing housekeeping and maintenance, managing inventory and vendor relationships, monitoring property financial performance, and ensuring the hotel operates efficiently and consistently. Approximately 85-90% of your time will be dedicated to Killington, with the balance spent providing cross-training and operational support to other Weekender properties in the New England region as needed.

Reporting to the Area General Manager, you'll work independently to solve problems, make operational decisions, and serve as the primary leader on-site. You'll play a key role in the property's soft opening and help guide operations through a multi-phased construction process as the hotel works toward full operational stability. As the property grows, you'll collaborate with additional guest services and housekeeping team members and partner with food and beverage leadership as the restaurant and bar come online. This role also participates in an on-call leadership rotation and travels within the New England region based on business needs.

Success in this role comes from balancing exceptional hospitality with strong operational execution, proactively identifying opportunities for improvement, maintaining brand standards, and creating a welcoming, well-run property for guests and team members alike.

Including but not limited to:

• Deliver an exceptional guest experience from arrival through departure.
• Oversee daily guest operations, including check-in, check-out, reservations, and guest communications.
• Collaborate with and support additional guest services team members to deliver consistent, high-quality service.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Maintain a visible presence during peak operating hours while ensuring brand standards are consistently upheld.

• Oversee the daily operation of the property to ensure cleanliness, safety, and operational excellence.
• Complete opening and closing procedures and ensure properties remain guest-ready at all times.
• Conduct routine property inspections and proactively identify operational or maintenance concerns.
• Support the property's soft opening and phased construction process, coordinating with the Area General Manager, contractors, and project leads to minimize guest impact as new amenities come online.
• Partner with food and beverage leadership as the restaurant, bar, and other amenities come online, ensuring a coordinated guest experience across all areas of the property.
• Coordinate with maintenance and third-party vendors to ensure timely completion of repairs and services, stepping in to perform hands-on maintenance tasks as needed.

• Oversee daily housekeeping operations, team members, and room turnover, stepping in to clean and turn rooms as needed.
• Inspect guestrooms and public spaces to ensure compliance with Weekender quality standards.
• Provide coaching, direction, and feedback to housekeeping team members to maintain consistency and efficiency.
• Communicate maintenance concerns identified during inspections.

• Manage reservations, room inventory, and guest billing using the property management system.
• Review daily arrivals, departures, and occupancy reports to prepare for operational needs.
• Process invoices, maintain accurate billing records, and coordinate with the Accounting team regarding discrepancies.
• Monitor the property P&L, labor, and operating expenses in partnership with the Area General Manager, identifying opportunities to improve performance.
• Maintain organized operational documentation and vendor records.

• Monitor inventory levels for guest amenities, housekeeping supplies, and operational materials.
• Place supply orders in accordance with approved budgets and vendor relationships.
• Coordinate vendor scheduling and property access for routine and emergency services.
• Maintain cost-conscious purchasing practices while ensuring operational readiness.

• Provide cross-training and operational support to other Weekender properties in the New England region as business needs require.
• Participate in an on-call leadership rotation to provide after-hours operational coverage.
• Support with staffing coverage, operational projects, and regional initiatives as assigned.
• Serve as a trusted operational resource for guests, team members, and leadership across the New England region.

• Consistently delivering exceptional guest experiences reflected in GuestRevu scores, guest feedback, and online reviews.
• Maintaining a clean, organized, and well-presented property that consistently meets Weekender brand standards.
• Ensuring housekeeping operations are efficient, rooms pass quality inspections, and turnover expectations are achieved.
• Managing inventory proactively to eliminate operational disruptions caused by supply shortages.
• Accurately processing guest billing, invoices, and operational documentation with minimal discrepancies.
• Responding to operational issues quickly and effectively, including during on-call coverage.
• Supporting a smooth soft opening and phased construction process while protecting the guest experience and moving the property toward operational stability.
• Monitoring property financial performance and supporting P&L targets in partnership with the Area General Manager.
• Building positive working relationships with guests, vendors, and team members while contributing to a collaborative regional operation.

• High school diploma or equivalent required; hospitality, business, or related education preferred.
• Two or more years of experience in hotel operations, guest services, front desk, or hospitality management.
• Previous supervisory or leadership experience preferred.
• Demonstrated ability to independently manage daily hotel operations and make sound operational decisions.
• Experience managing multiple priorities across multiple locations preferred.
• Experience with hotel openings, pre-opening, or renovation environments preferred.
• Working knowledge of P&L statements and basic financial reporting preferred.
• Strong organizational, administrative, and time management skills.
• Excellent communication and customer service skills.
• Experience using property management systems; Mews experience preferred.
• Proficiency with Microsoft Office and Google Workspace.
• Valid driver's license and reliable transportation required, including the ability to travel in winter mountain driving conditions.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and participation in an on-call rotation.