Transport Dispatcher

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Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept us a top healthcare choice in the Northwest Valley for more than 20 years. We are deeply committed to providing the highest quality of clinical care along with an excellent patient care experience.

As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital.

POSITION SUMMARY
This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.

CORE FUNCTIONS
1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.

2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.

3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.

4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.

5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.

6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.

7. May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. BLS certification required.

Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

PREFERRED QUALIFICATIONS
Prior dispatch, patient transport or material management experience.

Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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