Hospital Liaison - Special Programs Case Manager I

• Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement. 
• Schedules and facilitates staffing meetings, tracks action items, and provides regular status updates to support safe, appropriate discharge planning. 
• Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health.
• Conducts assessments to identify individual needs.
• Develops comprehensive care plan to address objectives and goals as identified during assessment.
• Supports member access to appropriate quality and cost-effective care and modifies plan(s) as needed.
• Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge. 
• Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow-up tasks. 
• Provide clear, routine written updates to internal leadership and involved teams on each youth’s placement status, risks/safety concerns, and outstanding needs.
• Evaluates health needs and identifies applicable services and resources in conjunction with members and their families.

• Experience working with specialty populations preferred.
• Clinical experience in social work counseling with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred. You can add preferred skills/capabilities/experience as much as you deem necessary. 
• Strong coordination and follow-through; able to manage multiple active cases simultaneously.
• Clear, professional written and verbal communication; ability to convey high-risk/safety information succinctly.
• Skilled at facilitating meetings and driving action items to completion.
• Calm, solutions-oriented approach in high-stress situations.
• Strong documentation and tracking habits; attention to detail and deadlines.
• Ability to navigate complex systems and collaborate across agencies/organizations.
• Experience working with youth in crisis, ED boarding, psychiatric placement, or child welfare/juvenile services.
• Familiarity with community-based placements and levels of care for youth.

For Government business only, LAPC, LAMFT, LMSW (as allowed by applicable state laws) is also acceptable in addition to other licensure referenced above; and any other state or federal requirements that may apply. Travels to worksite and other locations as necessary.

We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.