Service Advisor/Consultant - Experienced - Sunset Cadillac of Venice

Professional, experienced Service Advisor needed to join our team at Sunset Cadillac of Venice, a proud member of the Sunset Automotive Group family of new car dealerships with 10 brands at 11 locations in Sarasota and Manatee counties.

Sunset is the employer of choice for automotive professionals in our area. Here's just some of what makes us different:

• Work-life balance - we are closed evenings and every Sunday with rotating Saturdays, enjoy family and leisure without sacrificing your income potential
• Long-tenured management and company stability - the average tenure of our managers is over 10 years with many exceeding 30
• Honesty and integrity - our company is committed to doing business the right way
• Professional, relaxed work environment - we have individual pay plans but a team atmosphere where customer service comes first
• Local, family-owned business that cares about the community and the employees
• Why would you work anywhere else?

Experience advising automotive service customers and developing relationships with new and existing auto service customers required. Previous experience with luxury vehicles preferred. Reynolds & Reynolds experience very helpful.

The Service Advisor is responsible for clear communication of vehicle issues and needs between our valued service clients and the service team. A great service advisor will do the following:

• As the first point of contact for automotive service customers, show outstanding customer service.
• Use active listening to engage and understand the customer's vehicle issues and concerns.
• Create repair order and communicate vehicle needs clearly to service technician.
• Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
• Follow up on vehicles throughout the repair process, keeping customer updated.
• Interact with customers, vendors, and technicians in a professional manner at all times.

• Must be career minded & have great customer service skills.
• Strong automotive knowledge and experience required.
• Experience with Reynolds & Reynolds preferred.