Customer Care Center Representative II

The Customer Care Center Representative provides an exceptional customer experience to respiratory consumers who obtain their medical equipment directly through Inogen. They also provide support to our internal operational departments related to customer care issues. The Customer Care Center Representative is a frontline support for incoming inquiries and customer support. They are responsible for handling product questions, processing supply orders, and ensuring first call resolution.

• →Drive to meet or exceed daily performance metrics related to key performance indicators.
• →Effective active listening and communication skills
• →Demonstrated proficiency in typing and grammar.
• →Knowledge of relevant software computer applications.
• →Knowledge of customer service principles and practices.
• →Ability to collaborate with others & work in a team-oriented environment
• →Ability to work in a fluid work environment based on business needs.
• →Strong organizational skill
• →Must have strong work ethic.
• →Must be well-organized and a self-starter.
• →Excellent oral and written communication skills required.
• →Attention to detail is required.
• →Effective conflict resolution.
• →Analytical & problem-solving skills & ability to multi task.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Inogen assesses market data to ensure a competitive compensation package for our employees.  The base salary for this position is expected to be between $19.44 and $22.36 annually. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.

Our Benefits and Rewards:

In addition to the expected base salary, this role is eligible to participate in Inogen’s annual performance bonus incentive plan, highly competitive and company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provides health, dental, and vision insurance, 401(k) plan plus employer contribution and match, and generous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter.

Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.