Service Coordinator

The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction. 

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service 

• Coordinate with internal teams to schedule service dates for open work orders 

• Escort scheduled visitors and vendors as necessary 

• Conduct daily walkthroughs to ensure clean and organized office environments 

• Identify opportunities for improved operations and service excellence 

• Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace 

• Review, reformat, and create Standard Operating Procedures for facility operations tasks 

• Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support 

• Coordinate solutions across various services to maintain operational efficiency 

• Assist with scheduling and tracking client projects from start to completion 

• Proactively develop and maintain client relationships ensuring expected service levels are achieved 

• Ensure consistent delivery of exceptional customer service 

• Respond to and follow through on requests for information 

• Maintain detailed communication records 

• Communicate effectively with all levels of management with minimal supervision 

• Greet, host, and provide support for guests, visitors, and employees 

• Assist visitors and employees with wayfinding 

• Answer all incoming calls 

• Manage visitor and parking requests 

• Update phone lists, SOPs, and other administrative duties as requested 

• Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group) 

• Assist with coordination and scheduling of office/building maintenance activities 

• Support onsite mailroom with packages/deliveries 

• Prepare postage/labels for mail/UPS/FedEx, courier services, etc. 

• Any and all other duties and tasks as assigned 

• This work is partially a sedentary role 

• Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Required: 

• High School Diploma 

Required: 

• Two or more years of relevant experience 

Preferred: 

• Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry 

Required: 

• Excellent customer service and relationship building skills 

• Strong organizational, interpersonal, and communication skills 

• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook 

Preferred: 

• Working knowledge of audio-visual equipment located in conference rooms 

• Mailroom experience 

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.