Practice Manager-Primary Care - Mount Sinai Doctors Medical Group

The Practice Manager is responsible for the direction and leadership of operational, business, financial activities of the medical practice. This includes incorporation of Mount Sinai Doctors Downtown’s visions, missions and values into every-day practice and successful coordination and delivery of day-to-day operations. The practice manager will work with stakeholders at different levels of the organization including physicians, and other leaders to drive workflow optimization and innovative strategies for the practice.

Business Operations: • Direct daily operational activities and clinical functions of the office to provide the highest level of medical services to our patients and to ensure conformance with department goals and objectives • Oversee physician productivity and assist with maximizing patient care and access by recommending changes in operational strategies as needed • Monitors and ensures compliance, progression and follow-up of any patient satisfaction initiatives • Facilitates implementation and monitors functionality of the Department’s Digital Access initiatives to improve patient access, patient satisfaction and workflow efficiencies • Responsible for setting goals and developing plans for business growth • Maintain liaison with all levels of administration, faculty, and/or outside organizations to coordinate day-to-day operations • Ensure the office staff is kept current on new and established policies and procedures. Provides retraining and in-servicing of staff on new procedures and protocols • Manage physician and support staff schedules, ensuring office coverage in all areas during office hours. • Respond to and resolves patient billing issues • Act as liaison between billing office and practice • Evaluation of staff performance • Train and supervise all staff inclusive of Patient Service Representative, Relations Associates, and Administrative Assistants as required • Corrects errors and informs and retrains (if necessary) the clerical and clinical staff and physicians on repetitive errors (including incomplete information, data entry errors, coding correlation errors) • Conducts annual performance appraisals utilizing the PDPA format for all staff under their supervision. • Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team • Comply with all local, state, and federal guidelines including HIPAA, OSHA, ADA, CLIA, JCAHO and New York State and City Departmental of Health • Interpret and administer personnel activities such as interviewing and hiring staff, training, produce payroll, as well as counseling and progressive discipline of staff. Ensures compliance with federal, state, and local regulations regarding equal pay and equal employment

Financial: • Responsible for revenue enhancement opportunities through practice optimization, i.e., space, schedules, access, etc. • Responsible for optimizing the practice's revenue cycle management • Cash control including oversight, reconciliation, and depositing of daily receipts (co-payments, self-pay, balances) • Review monthly P&Ls and provide variance explanations/ feedback as required • Ensure adherence to budget parameters • Coordinate capital equipment procurement for practices. Ensures that all necessary support services are provided. Coordinates space allocation in the building

5 years medical insurance experience including medical office administration, benefit verification