Human Services Case Manager

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Job Description:

As a Human Services Case Manager, you will:

• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone. Develop detailed, individualized, and person-centered case planning for Oregonians
• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
• Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
• Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.
• Inform Oregonians of rights, responsibilities, service options, and methods of recourse.
• Utilize all applicable forms, computer systems, tools, and any other available resources.

A valid driver’s license and acceptable driving record are required for this position.

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

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• ·         If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• ·         The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field.

• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

• An equivalent combination of experience, education, and training.

We are looking for candidates with:

• Experience with reviewing case documentation, assessment results, and progress reports to make evidence-based decisions that improve service delivery and client outcomes.
• Experience efficiently managing a workload in a constantly changing work situation, as well as plan for and resolve complex problems.
• Experience using time management, organization, and prioritization skills to track and complete tasks.
• Demonstrated critical-thinking skills to assess situations quickly, evaluate options, and make effective decisions in fast-paced or high-pressure environments.
• Experience gathering information from customers to help determine the type of services to meet the needs of the customer.

• Work schedule is Monday-Friday 8:00am-5:00pm
• General office environment. In office, cubicle setting.
• Work is conducted in office settings, long-term care facilities, and the community at large, including visits to individuals’ homes, where environmental conditions may vary and may occasionally include unsanitary conditions.
• This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment.
• Fast paced environment with constantly evolving policies and procedures.
• Travel is required to meet business needs and to attend employee training classes.
• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.
• Will come in contact with animals, some which of may be dangerous.  
• May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 
• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.  

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ and Oregon National Guard preference:

•       Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

•        This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
•      This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Cris Jansen. If you contact the recruiter, please include the job requisition number: REQ-209108.
• Email: Crista.jansen@odhs.oregon.gov
• Phone (call or text): 503-826-6988