Laboratory Assistant Trainee/ Phlebotomist Program

CLA-PHB Program

Program starts January 4th 2027

Clinical Laboratory Assistant (CLA)/Phlebotomist Trainee, prepares patient samples for testing in the diagnostic laboratory. Activities can include performing phlebotomy, accessioning samples as they are delivered to the laboratory, centrifuging and pipetting samples, packaging samples, and operating instruments. CLA Trainees also perform tasks such as answering phone calls and troubleshooting issues. CLA Trainees may work in the preanalytical areas of Specimen Receiving and Phlebotomy as well as almost every department within the diagnostic laboratory.

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KEY RESPONSIBILITIES

• Complete 4 weeks of online lecture material which includes safety, medical terminology and anatomy & physiology.             
• Attend rotations within appropriate shift hours: specimen receiving, anatomic pathology, chemistry, hematology, microbiology and outpatient phlebotomy for phlebotomists.
• Will be expected to communicate effectively and professionally with peers, instructors, physicians, healthcare professionals, and patients, both verbally and in writing.
• Will be expected to communicate effectively and professionally with peers, instructors, physicians, healthcare professionals, and patients, both verbally and in writing.
• Answer phones and record messages, collect specimen delivery information and maintain documentation.
• Ensure laboratory samples are collected, handled, labeled and transported properly.

TECHNICAL CAPABILITIES

• Specimen Collection (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with specimen collection.
• Quality Assurance (Fundamental Awareness): Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective. Demonstrates quality management practices on the job which result in superior products and services delivered.
• Phlebotomy (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with phlebotomy.
• Customer Service (Fundamental Awareness): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level :

1 year

Education

High School Diploma or GED (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.