Police Dispatcher

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Under general supervision, the Police Dispatcher coordinates emergency communications, dispatches officers, responds to public inquiries, monitors campus security systems, and maintains law enforcement records. The incumbent supports public safety operations, facilitates emergency responses, and provides professional assistance to the campus community.

• Answers and screens incoming calls to the police department which involve conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information.
• Operates police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies.
• Utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information.
• Monitors security and fire alarm systems, and coordinates responses.
• Ensures records and files are maintained in accordance with applicable laws and regulations.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/yhrzqzfomvq3zle1kocaocc87k2623eh

• High school diploma or equivalent. Typically requires one year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
• Applicants must have completed, or be able to attend and successfully complete, the Police Officers Standards and Training (POST) Dispatcher Course. 
• Applicants who do not possess a POST Dispatcher Certificate will be required to pass a written test related to essential dispatching skills.  Additionally, incumbents must successfully pass a POST background investigation, physical and psychological examinations, drug testing, and related requirements.

• Ability to communicate clearly, professionally, and empathetically with diverse individuals, including callers experiencing emergencies or stressful situations.
• Ability to remain composed under pressure, exercise sound judgment, and prioritize multiple tasks in a fast-paced emergency communications environment.
• Knowledge of emergency dispatch procedures, law enforcement communications protocols, and public safety operations.
• Proficiency in operating computer-aided dispatch systems, emergency telephone equipment, radio communications, and law enforcement databases.
• Ability to accurately document, retrieve, and maintain confidential records and information in accordance with applicable laws and regulations.
• Strong interpersonal, organizational, and problem-solving skills, with the ability to coordinate emergency responses and collaborate effectively with public safety personnel and campus stakeholders.

• Applications received through November 12, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.  
• A POST background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. The selected candidate must pass a fingerprint clearance (LiveScan), and POST medical and psychological exams.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. Note that our campus does not participate in the federal E-Verify program. Employment eligibility will be verified through the standard Form I-9 process.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

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