Automotive Technical Service Representative

At Percepta, we bring first-class service across each market we support. As a Technical Service Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
•    Ability to analyze repair shop claim information to determine claim coverage
•    Ability to speak confidently about the prior approval process
•    Ability to utilize web based technical service information to complete the claim adjudication process
•    Excellent negotiation skills and consultative approach
•    Establish rapport and portray a knowledgeable and courteous impression to the caller
•    Excellent interpersonal skills in a team environment
•    Communicate and articulate in an effective manner both verbally and written
•    Strong working knowledge of the Internet, computers, and software (MS Office products, Teams, Edge, etc.)
•    Flexibility and adaptability in a fast-paced environment
•    Ability to exercise independent judgment and decision making
•    Reasoning ability and logical thinking

What You Bring to the Role
•    High School Diploma or equivalent
•    Minimum 2-3 year of customer service experience - preferred
•    Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - required

What You Can Expect
•    Hourly rate of 19.00
•    Health/Dental/Vision/Life Insurance
•    Flexible Spending Account (FSA) and Health Savings Account (HSA)
•    401(k) 
•    Vacation/Sick Time and Paid Holidays
•    Tuition Reimbursement
•    Employee Assistance Program
•    Employee Discount Program
•    Training and Development Programs (Percepta College)
•    Employee Rewards Program (Perci Perks)