CIR Specialist,Shanghai

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a CO Specialist – Customer Issue Resolution, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. 

Here, you will make an impact by:

• Handling customer issues related to billing, collections and complaint management including disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
• Collaborating with customers and internal teams (Customer Incentive Plans, Distribution Center, Transportation teams, Pricing Teams, Cash application Team) to resolve problems, identify and implement service solutions while maintaining high service standards and ethical conduct.
• Building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
• Analyzing existing processes and results to recommend solutions to meet customer needs and/or account specific needs
• Continuously expand knowledge of credit policies and collection principles, enhance skills in analysis, reporting and presentation
• Providing training to new employees and team members on process and system related topics

To set you up for success in this role from day one, Solventum is looking for candidates who must have the following qualifications:

• Bachelor’s degree or equivalent
• Minimum 1-2 combined years of finance, customer service or customer incentive plans experience
• Advanced English
• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Experience with customer service processes and systems – SAP and Salesforce (or other CRM system).

Additional qualifications that could help you succeed even further in this role include: 

• Account receivables (AR) knowledge and experience as an additional asset
• Excellent verbal and written communication skills
• Demonstrated problem solving, reasoning, and analytical skills
• Flexible and detail oriented

• Hybrid Eligible
  This position follows a hybrid working arrangement, combining office-based work in Shanghai with remote work from home, subject to business needs and company policies.

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