Payments Experienced Analyst, Payments and Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The Payment Experienced Analyst is responsible for executing and managing end-to-end payment operations within assigned markets, ensuring accuracy, timeliness, and compliance of all payment activities.

This role serves as a subject matter expert (SME) supporting complex transaction handling, issue resolution, and process improvement initiatives across the Payments & Experience (PEX) function. The specialist plays a critical role in stabilizing operations, driving performance, and enhancing user experience through proactive problem-solving and cross-functional collaboration.

• Execute end-to-end payment processing activities, including invoice validation, payment runs, and exception handling
• Ensure all payments are completed accurately and within SLA timelines
• Manage complex or high-value transactions requiring deeper validation and controls
• Ensure compliance with internal policies, controls, and regulatory requirements

• Act as SME for complex payment issues, including system errors, mismatches, and failed payments
• Conduct root cause analysis and drive resolution across Procurement, Finance, and IT teams
• Manage escalations and ensure timely closure with clear communication to stakeholders

• Ensure adherence to global standards, controls, and audit requirements
• Support internal/external audits by providing documentation and issue resolution
• Identify risks within payment processes and proactively recommend mitigation actions

• Track and manage payment KPIs such as:
  • On-time payment rates
  • Cycle time
  • Error/exception rates
• Drive corrective actions for performance gaps and support continuous service improvement

• Identify opportunities to improve efficiency, reduce manual effort, and enhance data quality
• Participate in transformation initiatives (e.g., automation, ServiceNow, system enhancements)
• Support standardization and simplification of payment processes across regions

• Partner with:
  • Procurement (S2C)
  • Finance / Treasury
  • Business users / requestors
  • Vendors / suppliers
• Provide guidance and resolution support to users on payment-related inquiries
• Contribute to improving overall user and supplier experience (PEX)

• Maintain and update process documentation and playbooks
• Support onboarding and training of new team members
• Contribute to building SME capability within the Payments team

• Bachelor’s Degree or equivalent University degree is required.
• 3 – 5 years in Payments / AP / Finance operations
• Strong process expertise in Payments, invoice processing, and controls
• Experience in SAP (MM/FI) preferred

• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Should be open to day shift (9am to 6pm) or mid shift (3pm to 12mn)