Safety Service and Motorist Assistance Patroller Supervisor

Establishes, revises, and ensures adherence to procedures for SSP operations.

Plans operations and work assignments.

Assists in subordinate personnel selection. Observes and evaluates subordinate performance and equipment maintenance. Oversees the training of employees.

Performs supervisory duties such as approving time and attendance reports, recommending employee awards, conducting improper conduct investigations, and initiating disciplinary action.

Prepares and submits recurring and special reports. Develops and presents briefings on key events and updates on issues impacting incoming shifts.

Ensures proper preventive maintenance scheduling and repairs of vehicles and equipment.

Personally performs as a Safety Service and Motorist Assistance Patroller, when required.

Patrols the DTR in a service vehicle to identify, assess, and report safety service incidents such as road hazards, highly dangerous driving, and traffic accidents.

Mitigates road hazards by establishing a temporary emergency safety zone around the hazard, clearing hazards on own, or calling other units for assistance.

Takes immediate action in cases of traffic accidents. Notifies first responders and the DTR Control Room. Renders first aid or cardiopulmonary resuscitation (CPR), as necessary.

Assists disabled motorists by attempting to identify and mitigate the cause of vehicle malfunction that has resulted in a stoppage. Provides non-mechanic emergency-level assistance to get the disabled vehicle back on the road (e.g., emergency-level fills of fuel, changes flat tires, and gives battery jumpstarts).

Performs other duties as assigned.

Four years of progressively responsible experience in work zone safety, motorist assistance/safety, or traffic operations.

Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.

Knowledge of basic automobile mechanics to support motorist assistance and provide emergency roadside fixes to vehicles (such as providing vehicle battery jump-starts, fluid top-offs, tire changes, and similar roadside services).

Ability to provide effective customer service and assistance, particularly to people experiencing distress or other emergency situations.

Ability to work under pressure and maintain self-control during peak periods, incidents, and emergencies.

Knowledge of the safety rules, regulations, and procedures needed to supervise others in working safely.

Ability to perform basic analyses of data and information.

Ability to speak and write effectively.

Skill in composing documents and other work products via computer, to include utilization of Microsoft Office suite software.

Proficiency in the use of radio communications systems.

One-year supervisory experience.

Knowledge of and skill in proper radio communications terminology, practices, and procedures.

Experience following the Federal Highway Administration’s principles for traffic incident management or certification in Traffic Incident Management (TIM).

Experience using the Federal Emergency Management Agency’s National Incident Management System and Incident Command System.

A high school diploma or a Certificate of General Educational Development (GED).

A state driver’s license in good standing.

Certified in first aid and cardiopulmonary resuscitation (CPR) from a Red Cross licensed training provider within 30 days of hire, promotion, or placement in the job.

Operates vehicle airside and landside (requires an AOA permit).

Work is reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

Work requires moderate to heavy physical exertion (lifting objects up to fifty (50) pounds). May bend, stoop, crouch, and work in a cramped position. May be subject to adverse weather conditions and dust/grease/dirt.

May be subject to hold-over and recall on a 24-hour basis for essential services and emergencies.

May be subject to night/weekend work.

May be subject to potential hazards common to providing roadway assistance, including. hazards of fast-moving traffic, burns and electrical shock, falls from slick pavement, and exposure to fumes and hazardous waste. Follows safety precautions, as necessary.