Bilingual Customer Service Representative

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

• Answer questions about health benefits and plan eligibility, payment inquiries and other general questions.
• Quickly assess and resolve issues while providing effective strategies for first-call resolution.
• Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.

• While previous call center experience is not a requirement, those who do very well in this position have experience serving customers over the phone, are capable of multi-tasking while providing excellent customer service, and demonstrate a high level of attention to detail.
• Enjoying helping others is a non-negotiable requirement.
• Can easily communicate both by phone and email and speaks in a clear, concise and friendly manner.
• Has a desire to see things through to the end and enjoys new challenges.
• Relevant training, education or work experience in the areas of customer service or health.
• Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller.
• Ability to answer both difficult and easy calls.
• Be an expert in problem solving, understand the needs of members and quickly learn how to achieve the best results in all settings.
• Fully bilingual (French/English): English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

We thank all applicants for their interest in this position. However, only those selected for an interview will be contacted.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.