5d ago

Front Line Manager - T&S - Developer Operations 4C

IndiaRemoteFull-timemid

Other

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Quick Summary

Requirements Summary

Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.

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The Front Line Manager will lead a team of Trust & Safety specialists, ensuring the consistent delivery of high-quality safety operations across digital products and services. This role combines people management, operational oversight, and strategic process improvement to maintain a safe and trustworthy user environment. You will be responsible for implementing safety strategies, monitoring policy compliance, and managing user safety incidents effectively. Working closely with cross-functional teams, you will identify opportunities to strengthen existing processes and improve operational performance. The position also involves analyzing performance data, preparing reports, and providing actionable insights to support business decisions. This is an excellent opportunity for an experienced professional who enjoys leading teams in a dynamic, technology-driven environment.

Lead, manage, and support a team of Trust & Safety specialists, ensuring consistent execution of operational processes and safety protocols.
Develop, implement, and continuously improve strategies that promote user safety and trust across digital platforms and services.
Monitor team performance and ensure compliance with internal safety policies, operational procedures, and applicable regulatory standards.
Oversee the investigation and resolution of user safety concerns, policy violations, and operational incidents, ensuring timely and effective outcomes.
Establish clear performance expectations, provide coaching and guidance, and support team members in achieving operational objectives.
Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes, address operational challenges, and implement improvements.
Monitor key operational indicators and Trust & Safety metrics, preparing regular reports and actionable insights for management.
Identify trends, recurring issues, and opportunities to improve safety protocols, team productivity, and service quality.
Stay informed about emerging industry trends, regulatory developments, and best practices in Trust & Safety operations.
Support strategic decision-making through data-driven recommendations and continuous operational improvement initiatives.

Requirements

~1 min read

Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.
Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.
Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.
Proficiency in Microsoft Power BI, including reporting, data visualization, performance monitoring, and generating actionable insights.
Ability to analyze operational data, identify performance trends, and translate findings into practical improvement strategies.
Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.
Strong problem-solving, decision-making, and incident management capabilities.
Excellent written and verbal English communication skills, with an advanced proficiency level (C1).
Strong stakeholder management and collaboration skills, with the ability to work effectively across different teams and functions.
Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.
Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.