Business School Manager (Operations & Development)-St Hugh

Safer Recruitment and Safeguarding Commitment

St Hugh is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subjected to an enhanced pre-employment clearance check, including an identity check, criminal background checks, qualifications checks and employment checks to include an exploration of any gaps in employment and three professional references which will be verified. All teaching posts must have a teaching qualification.

Position Overview

We are seeking a proactive, business-minded and results-driven Manager to lead the daily operations and development of St Hugh’s Business School.

Reporting directly to the Founders, the successful candidate will translate strategic objectives into actionable plans, lead their implementation, manage staff and take responsibility for the institution's operational performance.

This is a hands-on leadership role offering significant autonomy, decision-making authority and career growth opportunities within a developing institution.

What you will do

Strategic Planning & Execution

• Translate the Founders' objectives into practical action plans, budgets and measurable targets.
• Present plans for approval and lead their implementation.
• Monitor performance, identify challenges and implement improvements.

Operations & Team Management

• Oversee daily operations and ensure efficient coordination across departments.
• Lead, supervise and evaluate staff performance.
• Make independent operational decisions within delegated authority.
• Improve internal processes, systems and operational efficiency.

Admissions & Business Development

• Lead student recruitment and enrolment activities to achieve agreed targets.
• Supervise marketing, admissions and CRM activities.
• Identify growth opportunities and develop relationships with relevant stakeholders.

Academic Coordination & Student Experience

• Coordinate programme delivery with academic staff and international partners.
• Ensure effective scheduling, resource allocation and student support.
• Monitor student satisfaction, retention and operational quality.
• Support compliance with academic and institutional requirements.

Financial Management & Reporting

• Prepare and manage operational budgets within approved limits.
• Monitor revenue, expenditure and financial performance.
• Provide regular performance reports and recommendations to the Founders.

Qualifications & Experience

Required

• Bachelor's degree in Business Administration, Management, Education or a related field.
• Minimum 5 years of relevant professional experience, preferably 5–8 years.
• At least 2–3 years of supervisory or management experience.
• Proven ability to manage teams, operations and business objectives independently.
• Strong leadership, planning, communication and problem-solving skills.
• Good command of Lao and English.
• Proficiency in digital productivity and management tools.

Preferred

• Experience in education, business operations, hospitality or professional services.
• Knowledge of marketing, business development or student recruitment.
• Experience in budgeting, performance monitoring and process improvement.

Personal Attributes

The Business School Manager will have authority to manage daily operations, supervise staff, allocate resources and make decisions within approved budgets and policies.

Major strategic, financial, staffing and institutional decisions will remain subject to Founder approval. Academic decisions remain under the appropriate academic governance arrangements.

Performance will be evaluated against agreed objectives, including student enrolment, operational effectiveness, financial performance, staff management and execution of approved plans.

Why Join Us?

This is an opportunity to take on a meaningful leadership role with genuine responsibility and autonomy, contribute directly to the growth of St Hugh’s Business School and develop towards a senior executive position as the institution expands.