Senior Service Engineer

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other relevant business applications.
• Ability to work effectively in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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