Ships Agency Operator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Attend all vessels within the scope of responsibility, in compliance with applicable work processes, standards and procedures, with special attention to correct, accurate and timely use of the operating system. Act as WPS representative towards vessel crew and officers, provide Ships Agency attendance to vessels calling ports within the area of responsibility, proactively cater to vessel needs and requirements, and ensure effective coordination of port calls.

• →Employee is responsible for/to:

• →To assist Operation Manager to handle daily routine work of vessel / port operation and answer principals' enquiry on agency appointment

• →Assigned by Operation Manager to handle vessel operation and customer requirement.

• →Assist to enhance service level and maintain good relationship with principals, port authorities, terminal operators etc.

• →Update vessel / port operation information to Operation Manager and principals.

• →Attending vessel callings at Chinese Ports by client's requirement.

• →Arrange crew matters, sign on/off for vessels in China

• →Arrange spare parts / stores on board the vessels

• →Assist to arrange air-tickets, hotel booking for principals /crews

• →Prepare proper supporting document on port charges / operation expense to Finance Dept with timeliness and accuracy. Check the total port expenses incurred during vessel's port stay and request to principal for additional funds if any.

• →Summarise all payment vouchers and send to Finance Department for reimbursement of petty cash.

• →Collect manifests & other cargo documents of vessels if required.

• →Prepare / Despatch ship document to principals such as statement of facts / notice of readiness / time sheets / etc.

• →Eexecuting all requests from master and owners/charterers within agent’s responsibility;

• →In charge of VOSS operation /score improvement

Formal education:

• Medium vocational commercial education.

Practical experience:

• Experience in the Marine industry.

Other job qualifications:

• Excellent command of the English language (spoken & written);
• Familiar with main used computer programs within the organization;
• Good communication skills;
• Good telephone manners.

Other general qualifications:

• Work on own initiative within a team;
• Ability to work under pressure;
• Versatile and adaptable to varied working conditions;
• Systematic and accurate nature.

HR Generalist & Area HR Support

helen.he@wilhelmsen.com