Customer Service Advisor

United Kingdom·Manchestermid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS,

Requirements Summary

Experience of working in customer service environment Understanding of a range of routine and non-routine work procedures,

Technical Tools

Customer SupportCustomer Service Representative

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

As a Customer Service Advisor you will support the Pathology Business Lead in the provision of a first-class single point of contact for all customers with the Pathology Service, your primary purpose is to make the Spire Pathology Service easy to do business with, regardless of customer group i.e. external, internal Spire Hospitals and 3rd party service providers.

Responsibilities

~1 min read

→Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
→Supporting the customer pathways
→Focusing on quality and accuracy while supporting all Spire Pathology Customers
→Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post

Requirements

~1 min read

Experience of working in customer service environment
Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills
Trained on MS Office and other relevant packages eg scientific reporting systems
Ability to problem solve as well as a strong attention to detail
Driven by delivering excellent customer service