World Wide Cash Application Specialist - Contract

Accelerate Performance.

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.

This role is part of our Shared Services organization, which includes the functions that support all three CAI business units. This model enables deep industry focus at the BU level while delivering the scale, expertise, and operational strength of one unified company.

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

We are looking for a detail-oriented and proactive Cash Application Specialist to manage the accurate and timely application and reconciliation of customer payments.

The role requires a good understanding of basic accounting, Accounts Receivable, bank transactions, payment reconciliation, and cash application. The individual will investigate unidentified and unapplied receipts, work with Credit and other teams to resolve issues, and support accurate AR reporting and month-end activities.

• Review daily bank transactions and accurately identify and apply customer receipts to the appropriate customer accounts and invoices.
• Process and reconcile payments received through bank transfers, Direct Debit, credit cards, cheques, and other payment methods.
• Investigate unidentified payments using bank details, remittance information, customer records, and payment provider reports.
• Handle short payments, overpayments, deductions, rejected/returned payments, chargebacks, and refunds.
• For credit card and cheque receipts, obtain and analyze settlement reports from payment processing portal and reconcile them to bank deposits and customer invoices.
• Ensure payments are posted to the correct customer, invoice, currency, and legal entity.

• Handle situations where a customer payment is received by a different legal entity from the entity that issued the customer invoice.
• Investigate and identify the appropriate accounting treatment and coordinate with the relevant teams to ensure the receipt is correctly allocated.
• Prepare or support Advanced Intercompany Journal Entries (AIJEs) to transfer cash/AR balances between entities where required.
• Ensure intercompany transactions are appropriately documented, reconciled, and cleared.

• Perform bank, AR, and payment provider reconciliations and investigate discrepancies.
• Monitor unapplied and unidentified cash and proactively follow up until resolution.
• Work closely with Credit Representatives, Collections, Sales, Customer Service, and Finance teams to obtain remittance information and resolve outstanding receipts.
• Maintain clear documentation and comments for unresolved items.

• Prepare and review AR ageing and cash application reports.
• Support month-end cash and AR reconciliations and provide required transaction-level support.
• Apply basic accounting principles and understand the relationship between bank transactions, customer accounts, invoices, AR subledger, and the General Ledger.
• Identify recurring issues and suggest improvements to reduce unapplied cash.

• Bachelor’s degree in Accounting, Finance, Commerce, or a related field; CA Intermediate qualification preferred.
• 7-10 years of experience in Cash Application, Accounts Receivable, Order-to-Cash, or a similar finance role.
• Good understanding of basic accounting and AR processes.
• Experience with multiple payment methods including bank transfers, Direct Debit, credit cards, and cheques.
• Experience with bank and payment reconciliations; Worldpay and lockbox experience is preferred.
• Understanding of intercompany accounting and cross-entity transactions is preferred.
• Experience with NetSuite.
• Good Excel skills and ability to work with high-volume transaction data.

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).