Deployment Strategist, Public Sector

United KingdomRemoteFull-timemid

Other

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Quick Summary

Key Responsibilities

Take ownership of strategic public sector accounts and directly influence customer outcomes, product adoption, and long-term success.

Requirements Summary

At least 5 years of professional experience in Customer Success, Deployment Strategy, or other post-sales customer-facing roles, with demonstrated accountability for customer adoption, retention, GRR,

Technical Tools

Other

As a Deployment Strategist, you will take ownership of the post-sale customer experience for a portfolio of public sector organizations across the EMEA region. You will work closely with law enforcement agencies, government institutions, and regulatory bodies tackling complex challenges involving cryptocurrency-related crime, financial investigations, cyber threats, and national security. Your mission will be to drive successful onboarding, product adoption, and measurable customer outcomes across a growing portfolio of intelligence solutions. Combining customer success expertise with advanced AI capabilities, you will build scalable workflows, monitor account health, and identify opportunities to strengthen customer relationships. You will collaborate with commercial, product, and technical teams to support renewals, improve customer satisfaction, and influence product development. This is a high-ownership opportunity to contribute to mission-critical initiatives within a fast-paced, international, and fully distributed environment.

Responsibilities

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Experience working with cryptocurrency intelligence, blockchain analytics, or digital asset investigations.
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Familiarity with financial crime investigations, fraud prevention, Anti-Money Laundering (AML), cyber threats, or regulatory compliance.
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Experience working with government institutions, intelligence agencies, law enforcement, or national security organizations.
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Practical experience using customer success and sales platforms such as ChurnZero, Salesforce, and Gong, or comparable tools.
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Experience building automated reporting processes and integrating product usage telemetry into customer success workflows.
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Previous experience working in a distributed, international, and fast-paced technology organization.

What We Offer

~2 min read

✓High-impact mission: Contribute to solutions that help public and private sector organizations investigate crime, disrupt illicit activities, and strengthen global security.

✓Meaningful responsibilities: Take ownership of strategic public sector accounts and directly influence customer outcomes, product adoption, and long-term success.

✓Autonomy and influence: Join a newly established regional position with significant responsibility and the opportunity to shape customer success strategies and processes across EMEA.

✓Innovative technology: Work at the intersection of artificial intelligence, blockchain intelligence, cybersecurity, and national security.

✓International collaboration: Work alongside experienced professionals across Customer Success, Product, Sales, and other functions in a globally distributed organization.

✓Remote-first environment: Benefit from an asynchronous working culture that supports collaboration across different locations and time zones.

✓Professional development: Expand your expertise in AI-powered workflows, customer success strategy, blockchain intelligence, and emerging technologies.

✓Continuous learning: Work in an environment that encourages experimentation, knowledge sharing, direct feedback, and continuous improvement.

✓Career growth: Develop your professional impact within a growing technology organization operating in a rapidly evolving industry.